Privacy Policy
At Northbound Support Limited, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information. By using our services or accessing our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information from you when you:
- Contact us via email, phone, or contact form
- Use our services (e.g. customer support inquiries)
- Interact with us
The types of personal data we may collect include, but are not limited to:
- Name
- Email address
- Phone number
- Company name
- Any other information you submit to us
2. Data Processing and Storage Consent
By providing us with your personal information, you consent to the collection, use, and disclosure of your data as outlined in this Privacy Policy. If the collection, use, or disclosure of your personal data is reasonably necessary for the performance of a contract between you and Northbound Support Limited, your consent is deemed to be provided.
You have the right to withdraw your consent at any time, but please note that this may limit our ability to provide you with our services.
3. How We Use Your Information
We may use your personal information for various purposes, including, but not limited to:
- Providing and managing our services
- Responding to your inquiries or customer support requests
- Sending you updates, marketing communications, and newsletters (if you have opted in)
- Analysing website usage and improving our services
- Ensuring compliance with legal obligations
4. Disclosure of Your Information
We may share your personal information with:
- Third-party service providers who assist us in providing our services (e.g. payment processors, hosting providers)
- Legal authorities or regulators when required by law or to protect our rights
- Any other third parties with your explicit consent
5. Cross-Border Transfers
Your information, including personal data, may be transferred to—and maintained on—computers located outside of your country where the data protection laws may differ from those in your jurisdiction. By providing your personal data, you consent to this transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. Storage and Security of Your Information
At Northbound Support Limited, we take the security of your personal data seriously. We make all reasonable precautions and implement all necessary safeguards to protect your information against unauthorized access, loss, misuse, or alteration. We use a combination of technical, administrative, and physical safeguards, including:
- Encryption of sensitive data
- Secure servers and hosting environments
- Regular security assessments and audits
Despite these measures, no method of transmission over the internet or method of electronic storage can guarantee 100% security. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The right to access and receive a copy of your personal data
- The right to rectify any inaccurate or incomplete data
- The right to request the deletion of your personal data
- The right to restrict or object to the processing of your data
- The right to withdraw consent for the processing of your data
- The right to data portability
To exercise any of these rights, please contact us using the contact information provided below.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically for any updates. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the new terms.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: contact@northboundsupport.com
- Registration Number: 77286683
- Address: Unit 4005, 40/F., Singga Comm Centre, No. 144-151 Connaught Rd West, Sai Ying Pun Hong Kong
Thank you for trusting Northbound Support Limited with your personal information. We are dedicated to safeguarding your privacy and ensuring a secure experience.
