Terms and Conditions
Welcome to Northbound Support Limited! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.
2. Services Provided
Northbound Support Limited offers a range of customer support services, including but not limited to:
- Customer Support (phone support both inbound and outbound)
- Multi-Channel Support (social media, email, etc.)
- Customer Data Aggregation Services
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.
3. User Obligations
When using our website, you agree to:
- Use our website only for lawful purposes.
- Not violate any applicable laws or regulations.
- Not interfere with or disrupt the security, integrity, or performance of our website.
- Not use our website for any purpose that is harmful, fraudulent, or otherwise unlawful.
4. Intellectual Property
The content, design, graphics, and functionality of our website are the intellectual property of Northbound Support Limited and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or use any part of our website without our prior written consent.
5. Limitation of Liability
To the fullest extent permitted by law, Northbound Support Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of (or inability to access or use) our website, even if we were advised of the possibility of such damages.
6. Indemnification
You agree to indemnify, defend, and hold harmless Northbound Support Limited, its affiliates, officers, directors, and employees from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of our services or your breach of these Terms and Conditions.
7. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not controlled or maintained by Northbound Support Limited. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. Use of any links to third-party sites is at your own risk.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms. It is your responsibility to review these Terms and Conditions periodically for any updates.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any disputes arising from or relating to these terms shall be brought exclusively in the courts of Hong Kong.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: contact@northboundsupport.com
- Registration Number: 77286683
- Address: Unit 4005, 40/F., Singga Comm Centre, No. 144-151 Connaught Rd West, Sai Ying Pun Hong Kong
Thank you for choosing Northbound Support Limited. We appreciate your business and look forward to serving you!
